|No final decision yet
Evening of 20th December, I received strong confirmation from First's Customer Services that (quote) "Final decisions HAVE NOT YET BEEN MADE". Can I ask you to let people know, and to encourage people to contact First Great Western's MD - Alison Forster - at 1, Milford Street, Swindon or their customer service department at Freepost SWB40576, Plymouth PL4 6ZZ
* The train service through Melksham is likely to be slashed by 68% in spite of a rise in use (ticket sale statistics from the Office of the Rail Regulator) compound 35% for each of the last five years.
* Whereas trains were quiet five years ago, they're now much busier and there's every likelyhood that the growth would continue - especially if the reliability - one of First's great selling points - and timetable was improved. This can be done, I believe, at little extra cost.
* First have committed to listen to Customer's input and have JUST written to tell me that a final decision has NOT yet ben made.
Link back to main site
Copy of correspondence f.y.i.
On 14th December, I wrote:
I look after the web site http://www.savethetrain.org.uk and I'm looking to update it with accurate information very soon - a quick reply would be much appreciated.
On 20th December, Gary Badcoe for First replied:
First Great Western is determine to improve the quality of service throughout Greater Western franchise when it comes into operation. This will mean that some services may be withdrawn, however this will only be done with careful consideration and after evaluating the needs of customers in effected areas. Final decisions have not yet been made and I will certainly make sure that your valuable comments are passed on to the relevant managers.
Written 2005-12-21 06:45:31
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