|Archived Save the Train forum articles - 2005 to 2010. See below
Improved FGW Praised By Passengers - 8185/13254
Written by Lee on Thursday, 24th June 2010
From the Plymouth Herald:
[quote="Plymouth Herald"]Improved First is praised by its passengers
Rail passengers have praised First Great Western, claiming it has made a "significant improvement" over the past year.
The firm's customers revealed their opinions through the National Passenger Survey (NPS) carried out by independent rail watchdog Passenger Focus in February, with 83 percent of them saying they were happy with the company's service.
The figures show the best results since comparable records began in 2003, and a two percent increase in satisfaction compared to the same period last year.
Seven key areas were highlighted as improved, including attitude and helpfulness of staff; punctuality and reliability; connections with other train services; value for money; speed of journey; frequency of services and dealing with delays.
Mark Hopwood, First Great Western managing director, said: "These results are testament to the hard work everyone at First Great Western has put in over the last year to deliver for our customers.
"We'll keep looking at ways we can improve our customers' journeys with us even more."[/quote]
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Save the Train was the campaign to bring an approriate train service back to and through Melksham.
Most big contributors are still around writing at the Coffee shop forum where new members are very welcome.
The train has been saved - sort of - we have stepped back up from an unusable service to a poorish one but it's doing very well. We did that through setting up the TransWilts Community Rail Partnership. That fulfilled its early objectives; it has been taken over by local and regional government types who are now doing medium and long term work. The team from this forun can also be found at the Melksham Rail User Group (which was the Melksham Rail Development Group at the time these articles were written and we had no users.
We mustn't loose sight, though, that the train service remains poor and needs our community support in marketing and campaigning to keep it going in a positive direction ... and all the more so when we're expecting to find a different normallity once we get out of the Coronavirus Pandemic and head for zero carbon via the climate crisis. Yes, it's saved ... it's now a key community facility ... the need for enhancement and the strong and near-universal local support remain, and the rail industry and goverment remain slow to move and provide the enhancements even to level us up with other towns. Please support the Melksham Rail User Group - now very much in partnership rather than protest with the rail industry and local government, including GWR, TransWilts and unitary and town councils. And please use the trains and buses, and cycle and walk when you can.
-- Graham Ellis, (webmaster), February 2021
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