Save the Melksham Train
Archived Save the Train forum articles - 2005 to 2010. See below
Information Point - 2613/5747
Written by Dawn on Tuesday, 19th June 2007

The information point on the platform isn't working and hasn't been for at least a month.  It's been reported, via one of the ticket collectors.  However, when it was mentioned to the collector yesterday, the response was "it's probabley been reported but won't get done for ages".  Seeing as it's our only source of info, once again Great Western are providing a wonderful service!!

Re: Information Point - 2613/5749
Written by admin (Graham Ellis) on Tuesday, 19th June 2007

Yeah ... I've reported it too and await an answer as to when it will be fixed ...

Re: Information Point - 2613/5753
Written by admin (Graham Ellis) on Tuesday, 19th June 2007

.... and chased up further. Customer Service doesn't know off hand but Caley will phone me back within a couple of days (hopefully sooner) when she's spoken with someone at the station (amended to "the manager responsible for the station" when she realised it is unstaffed).

Re: Information Point - 2613/5815
Written by Lee on Friday, 22nd June 2007

Answer from the FGW Customer Service Team :

Thank you for your email of 19 June 2007.

Re: Information Point - 2613/5817
Written by admin (Graham Ellis) on Friday, 22nd June 2007

I now have a response which I thought might be useful for me to share ... I found myself at the Station on Sunday having checked the internet just before I helf to catch my train, but it did a "no show" and - not having a mobile phone with me - I was left hight and dry

I am sorry that you found the information system at Melksham station not to be working. This clearly has added to the frustration that you felt and I apologise for this. Please be assured that I have reported this to the Manager responsible for this line for his attention.

We plan to

Re: Information Point - 2613/6047
Written by Sion Bretton on Monday, 2nd July 2007

Just to let you know the Info Point is still not working, tried it this AM (2/7/07)

Re: Information Point - 2613/6249
Written by Dawn on Thursday, 12th July 2007

I used the number on the new sign that has appeared saying that the facilities are checked regually and reported the information point.  They seemed unaware of the problem!!!!  We'll wait and see what happens.

Re: Information Point - 2613/6251
Written by Lee on Thursday, 12th July 2007

So let me get this straight.....

Someone has erected a new sign saying that the facilities are checked regularly but NOT fixed the information point ???

Re: Information Point - 2613/6261
Written by admin (Graham Ellis) on Friday, 13th July 2007

It is a bit provocative when the sign is within a foot of the faulty box (you can see the box in the bottom right of the picture)

I have just spoken with Irene

Re: Information Point - 2613/6265
Written by Dawn on Friday, 13th July 2007

It's funny that you were asked which county Melksham is in, when I spoke to them I had to tell them Melksham 4 times and then spell it.  The woman then sumarised the converstation by saying "So, that's an out of order information point at Milton Keynes"  I had to correct her that it was Melksham and the only information point on an unmanned station.

Re: Information Point - 2613/6275
Written by Sion Bretton on Friday, 13th July 2007


Just to let you know I have just rang the 0800 number and spoken to a very pleasent lady in name of Lisa to reort it not working.

I did pass comment "REGULAR BASIS" how often is regular.

1st she said daily then side  weekly.

It should be checked weekly.

Re: Information Point - 2613/6437
Written by Sion Bretton on Sunday, 22nd July 2007

I will check if working tomorrow and left your all know.

Re: Information Point - 2613/6462
Written by Sion Bretton on Monday, 23rd July 2007

Just to let you know the info point is still not working.

New notice next to info point.

Re: Information Point - 2613/6477
Written by Sion Bretton on Tuesday, 24th July 2007

I have spoken Gill on the 0800 she is unable to see  any logs to this fault or any calls logged for faults reported on the 0800, but has relogged it.

Re: Information Point - 2613/6714
Written by Sion Bretton on Monday, 6th August 2007

Just ot let you it is still out of order and I have e-mail First Great Western

Re: Information Point - 2613/6732
Written by Industry Insider on Tuesday, 7th August 2007

All this hassle for what is basically a phone in a fancy box!

Sounds very much like a classic case of First Great Western trying to look good by sticking notices by things telling you that they are regularly checked, when in reality, beneath the glossy surface, the delivery of their promises leaves a great deal to be desired.

Re: Information Point - 2613/6864
Written by Lee on Tuesday, 14th August 2007

I hear that this has now been fixed.

Re: Information Point - 2613/6871
Written by Sion Bretton on Tuesday, 14th August 2007

Correct now working  ;D

link to index of articles

Save the Train was the campaign to bring an approriate train service back to and through Melksham.

Most big contributors are still around writing at the Coffee shop forum where new members are very welcome.

The train has been saved - sort of - we have stepped back up from an unusable service to a poorish one but it's doing very well. We did that through setting up the TransWilts Community Rail Partnership. That fulfilled its early objectives; it has been taken over by local and regional government types who are now doing medium and long term work. The team from this forun can also be found at the Melksham Rail User Group (which was the Melksham Rail Development Group at the time these articles were written and we had no users.

We mustn't loose sight, though, that the train service remains poor and needs our community support in marketing and campaigning to keep it going in a positive direction ... and all the more so when we're expecting to find a different normallity once we get out of the Coronavirus Pandemic and head for zero carbon via the climate crisis. Yes, it's saved ... it's now a key community facility ... the need for enhancement and the strong and near-universal local support remain, and the rail industry and goverment remain slow to move and provide the enhancements even to level us up with other towns. Please support the Melksham Rail User Group - now very much in partnership rather than protest with the rail industry and local government, including GWR, TransWilts and unitary and town councils. And please use the trains and buses, and cycle and walk when you can.

-- Graham Ellis, (webmaster), February 2021

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