|Archived Save the Train forum articles - 2005 to 2010. See below
Wrong information / no information at Chippenham and Swindon - 231/586
Written by admin (Graham Ellis) on Friday, 12th May 2006
Perhaps we should cal it "the ghost train" .... It doesn't appear on the departure sheets at Swindon, and the staff there will tell you there's only two trains a day to Melksham [wrong] - otherwise to change at Bath [wrong]. Go down the line to Chippenham where I was this evening, and there's no easy sign of any sign mentioning any effect the engineering works this weekend are having on the via Melksham services; the guy at the ticket office tells me that the late Saturday train is running and no, it is not a bus [wrong].
I know it's sometimes very hard to find out the most seemingly obvious of facts ("when do trains run to the next station"), and not to believe everything I'm told .... but wouldn't it be nice if, just once in a while, someone admitted "I don't know" or "I'm not sure" rather than guessing and providing potentially misleasding and inconvenienceing data? Better still , "I don't know but I'll find out for you" - THAT is proper customer service!
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Save the Train was the campaign to bring an approriate train service back to and through Melksham.
Most big contributors are still around writing at the Coffee shop forum where new members are very welcome.
The train has been saved - sort of - we have stepped back up from an unusable service to a poorish one but it's doing very well. We did that through setting up the TransWilts Community Rail Partnership. That fulfilled its early objectives; it has been taken over by local and regional government types who are now doing medium and long term work. The team from this forun can also be found at the Melksham Rail User Group (which was the Melksham Rail Development Group at the time these articles were written and we had no users.
We mustn't loose sight, though, that the train service remains poor and needs our community support in marketing and campaigning to keep it going in a positive direction ... and all the more so when we're expecting to find a different normallity once we get out of the Coronavirus Pandemic and head for zero carbon via the climate crisis. Yes, it's saved ... it's now a key community facility ... the need for enhancement and the strong and near-universal local support remain, and the rail industry and goverment remain slow to move and provide the enhancements even to level us up with other towns. Please support the Melksham Rail User Group - now very much in partnership rather than protest with the rail industry and local government, including GWR, TransWilts and unitary and town councils. And please use the trains and buses, and cycle and walk when you can.
-- Graham Ellis, (webmaster), February 2021
Letter to DfT
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