|Archived Save the Train forum articles - 2005 to 2010. See below
Reading station events - Friday 23rd Feb. Angry, red faced FGW staff alert! - 1488/4054
Written by AFCChris on Friday, 23rd February 2007
I would be interested if anyone on here was at Reading station tonight around 18.00 and witnessed the fiasco on and around the Hereford train that came in around 17.50.
What amazing scenes! Some passengers turfed off the train due to the lights in one carriage not working. Police removing people from the problem carriage Red faced, angry FGW staff forcing people to keep away from the train so it could depart. One staffmember almost seriously injured a passenger when he pushed him on the train, shut the door and then pushed the window up in (what I would call) an attempt to hit the passenger while he did it. Passengers were asking for names of FGW staff, FGW staff were asking for names of passengers!
The actions of the FGW staff was disgusting. I managed to get the name of one of them and I will be complaining. The passengers were being treated like they were the ones in the wrong, when all we really wanted to do (as ever) was just get to our destination in a timely fashion.
I loved it when the passenger who was almost knocked out by the door and window gave a Nazi salute to the FGW guy!
Interested to get people's comments!
Re: Reading station events - Friday 23rd Feb. Angry, red faced FGW staff alert! - 1488/4055
Written by admin (Graham Ellis) on Saturday, 24th February 2007
Not the first Reading event reported recently ... which seeing as we're not really a big player in Reading events on this board tends to indicate that it's just the tip of the iceberg.
See http://www.savethetrain.org.uk/forum/index.php?topic=1058.0 - further incident
and see [url]http://www.savethetrain.org.uk/melkshamrailway/193_Passengers_or_Customers.html[/url] for some of my personal comments on staff attitude / handling of the travelling public.
Re: Reading station events - Friday 23rd Feb. Angry, red faced FGW staff alert! - 1488/4065
Written by AFCChris on Sunday, 25th February 2007
Read your comments with interest...
I had a good example today of me and my family being treated like customers rather than just passengers, but it was on a Virgin trains service not FGW.
We were only going between Reading and Didcot, but the train manager ensured we were kept up to date about a short delay, and then when we left the train he thanked every person getting off and said "bye", just the same as the airline cabin crew do when people get off planes (the train terminated there). Some people might see this as a bit over the top but after Friday night it was a breath of fresh air
Re: Reading station events - Friday 23rd Feb. Angry, red faced FGW staff alert! - 1488/4071
Written by admin (Graham Ellis) on Monday, 26th February 2007
And the ironic thing is that the politeness and friendliness with customers costs absolutely nothing, but gains so much for the operator. When I fly, I fly with Virgin and not [s]other airline's name[/s]. More leg room?
link to index of articles
Save the Train was the campaign to bring an approriate train service back to and through Melksham.
Most big contributors are still around writing at the Coffee shop forum where new members are very welcome.
The train has been saved - sort of - we have stepped back up from an unusable service to a poorish one but it's doing very well. We did that through setting up the TransWilts Community Rail Partnership. That fulfilled its early objectives; it has been taken over by local and regional government types who are now doing medium and long term work. The team from this forun can also be found at the Melksham Rail User Group (which was the Melksham Rail Development Group at the time these articles were written and we had no users.
We mustn't loose sight, though, that the train service remains poor and needs our community support in marketing and campaigning to keep it going in a positive direction ... and all the more so when we're expecting to find a different normallity once we get out of the Coronavirus Pandemic and head for zero carbon via the climate crisis. Yes, it's saved ... it's now a key community facility ... the need for enhancement and the strong and near-universal local support remain, and the rail industry and goverment remain slow to move and provide the enhancements even to level us up with other towns. Please support the Melksham Rail User Group - now very much in partnership rather than protest with the rail industry and local government, including GWR, TransWilts and unitary and town councils. And please use the trains and buses, and cycle and walk when you can.
-- Graham Ellis, (webmaster), February 2021
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