| Archived Save the Train forum articles - 2005 to 2010. See below
Fall In Satisfied Rail Customers - 1249/3564 Written by Lee on Monday, 29th January 2007 Train services in the West are among the worst performers in a new customer satisfaction survey (link below.) http://www.westerndailypress.co.uk/displayNode.jsp?nodeId=146238&command=displayContent&sourceNode=146064&contentPK=16514226&folderPk=100268&pNodeId=145795 First Great Western has suffered a three per sent decline in the number of customers who are satisfied with the service. Only Virgin Cross Country has seen a bigger decline in customer satisfaction ratings. One in four rail passengers is unhappy with the service provided by FGW (link below.) http://www.thisisbristol.co.uk/displayNode.jsp?nodeId=145365&command=displayContent&sourceNode=145191&contentPK=16514287&folderPk=83726&pNodeId=144922 Re: Fall In Satisfied Rail Customers - 1249/3567 Written by aik4on on Monday, 29th January 2007 And more than three in four are therefore happy with the service. Surely that's more of a surprise! Re: Fall In Satisfied Rail Customers - 1249/3569 Written by tonya on Monday, 29th January 2007 I suspect the survey was done befroe December 11th. Re: Fall In Satisfied Rail Customers - 1249/3570 Written by Lee on Monday, 29th January 2007 [quote author=aik4on link=topic=1249.msg3567#msg3567 date=1170080846]And more than three in four are therefore happy with the service. Re: Fall In Satisfied Rail Customers - 1249/3572 Written by Lee on Monday, 29th January 2007 More on this from my local paper (Rail passengers in plea for legroom , link below.) http://www.thenews.co.uk/ViewArticle.aspx?ArticleID=2003241&SectionID=455 The article also points out that the no450 Campaign (click on http://www.savethetrain.org.uk/forum/index.php?topic=1174.msg3350#msg3350) now has over 800 members. Re: Fall In Satisfied Rail Customers - 1249/3576 Written by courgettelawn on Monday, 29th January 2007 There is little satisfaction in rail travel on FGW and everyone who does it knows this. Does our money have to be spent telling us what we already know? That DfT fund Passenger Focus does not surprise me considering the bland response and subsequent non-response I have had from them. Re: Fall In Satisfied Rail Customers - 1249/3586 Written by admin (Graham Ellis) on Tuesday, 30th January 2007 [quote author=Lee link=topic=1249.msg3570#msg3570 date=1170093442] Some rather unkind commentators have pointed out that Passenger Focus is funded by the DfT , but I am sure that has no bearing whatsoever on their surveys.... [/quote] Passenger focus is (1) funded by the DfT and (2) was cut right back in size and re-organised laregley away from the regions. I have found that they are concerned / will answer and deal with issues within the normal and official envelope so - for example - they took Wessex trains to task over dirty trains, and I undertstand that they HAVE been onto FGW concerning cancellations and punctuallity. However, you can't expect that they'll do anything that's not covered by, or goes against, franchine agreements and the DfT. link to index of articles |
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Save the Train was the campaign to bring an approriate train service back to and through Melksham. Most big contributors are still around writing at the Coffee shop forum where new members are very welcome. The train has been saved - sort of - we have stepped back up from an unusable service to a poorish one but it's doing very well. We did that through setting up the TransWilts Community Rail Partnership. That fulfilled its early objectives; it has been taken over by local and regional government types who are now doing medium and long term work. The team from this forun can also be found at the Melksham Rail User Group (which was the Melksham Rail Development Group at the time these articles were written and we had no users. We mustn't loose sight, though, that the train service remains poor and needs our community support in marketing and campaigning to keep it going in a positive direction ... and all the more so when we're expecting to find a different normallity once we get out of the Coronavirus Pandemic and head for zero carbon via the climate crisis. Yes, it's saved ... it's now a key community facility ... the need for enhancement and the strong and near-universal local support remain, and the rail industry and goverment remain slow to move and provide the enhancements even to level us up with other towns. Please support the Melksham Rail User Group - now very much in partnership rather than protest with the rail industry and local government, including GWR, TransWilts and unitary and town councils. And please use the trains and buses, and cycle and walk when you can. -- Graham Ellis, (webmaster), February 2021 | |||
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